Shelter Case Manager

Responsibilities

• Interact with clients and staff members in a manner that is respectful and empowering
• Consistent and dependable attendance
• Attend all mandatory staff meetings, program meetings, weekly case conferencing, and trainings
• Present a professional demeanor to the community through appearance, communication, and presentation

Essential Functions

• Engage in and role model direct conflict resolution and mediation
• Maintain Confidentiality in accordance with Alaska Statute 18.66.200
• Maintain a working knowledge of Federal and State laws that affect victims of domestic violence and sexual assault
• Implement policies, protocols, and services designed to provide case management and support to in-shelter residents who are or have experienced domestic violence and/or sexual assault on a weekly basis:
  • Advocate on behalf of residents to access community support and resources for safety, treatment, behavioral/mental/medical health, parenting, etc.;
  • Provide safety planning around independent living and be a referral source to IAC’s housing program;
  • Provide safety planning around legal needs and be a referral source to IAC’s legal program
  • Assist residents to research and apply for sustainable income such as employment, SSI/SSDI, public assistance benefits, etc.;
  • Provide transportation using agency vehicles to appropriate appointments;
• Provide back-up advocacy, to include remaining on the shelter advocate schedule for coverage.
• Provide back-up advocacy to victims of sexual assault and domestic violence at the hospital as requested through law enforcement and forensic nursing
• Facilitate or co-facilitate groups as needed
• Provide back-up as necessary for court advocacy when legal advocate is unable to attend
• Assist with training of new staff as necessary and as appropriate
• Provide on-call support to staff as assigned; on-call shifts have additional compensation
• Maintain accurate client records including statistical records, file management, and summary of contacts according to IAC confidentiality policies and program procedures
• Implement procedures to ensure the safety of the building
• Communicate maintenance requests to the appropriate individual(s)
• Other Duties as assigned by the Advocacy Director

Minimum Qualifications:

• Bachelor’s Degree in Human Services, Psychology, Social Work or a related field; sufficient job, school, or life experience may be used in lieu of education
• One (1) year experience in case management.
• Demonstrated experience working with vulnerable population
• Excellent interpersonal, group, and written communication skills
• Proficient with computers and ability to do data entry
• Ability to handle sensitive issues in a mature, confidential manner with integrity and compassion
• Ability to work with people of diverse backgrounds, cultures, and lifestyles
• Must possess executive maturity, sound judgment, and act as a team player.
• Valid Driver’s License
• Commitment to agency mission and goals
• Ability to pass background check

Preferred Qualifications:

• Three (3) years or more of experience in case management
• Knowledge of Alaskan Cultures, Fairbanks community, and other social service agencies
• Experience working with survivors of Domestic Violence, Sexual Assault, or Human Trafficking

Supervision: Directly responsible to the Advocacy Director

Hours:  37.5 hours per week and based on needs of the program; may include weekends and evenings